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Return Policy
We want you to be completely satisfied with your purchase. If for any reason you would like to return an item, please follow the guidelines below:
- Return Period: Items can be returned within 14 days of receiving your order.
- Return Costs: A return fee of €5 will apply.
- Return Process: To initiate a return, please notify us via email at hallo@2bkool.eu While stating the reason for the return is optional, it helps us improve our services.
- Next Steps: Once your return request is submitted, you will receive an email from us containing the return address and further instructions.
We recommend keeping the item in its original condition and packaging for a smooth return process. If you have any questions, don’t hesitate to contact us—we’re here to help!
